11. Troubleshooting
Please read this section carefully. It can help you solve common trouble in the printing process. If the problems appeared cannot be solved, please contact Pantum Aftersales Service Center.
Prior to handling common trouble, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The laser toner cartridge is correctly installed.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable is correctly connected between the printer and the computer.
• The correct printer driver is selected and installed properly.
• The computer port is properly configured and is connected to the proper printer port.
11.1. Clearing Jammed Paper
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Note: |
• Remove the jammed paper in accordance with the following steps, close the upper cover and tidy the paper in the tray, then the printer will automatically resume printing. If the printer cannot automatically start printing, please press the button on the control panel. • If the printer still does not start printing, please check whether all the jammed paper inside the printer are cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair. |
11.1.1. Paper Jam in the Feed Port
If the output tray is open, please close it at first.
Gently pull the jammed paper straight out.
If the paper does not move while being pulled, or there is no paper in this area, please check the inside of the printer.
11.1.2. Paper Jam inside the Printer
1. Open the upper cover.
2. Open the upper fuser guide to decrease the pressure of compression spring.
3. Pull the jammed paper out of the fuser unit.
If no jammed paper is found, please go to the next step.
4. Remove the laser toner cartridge along the guides
5. Slowly pull the jammed paper out along the paper output orientation.
6. After removing the jammed paper, insert the laser toner cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted.
7. Neatly put the paper in the tray. Until the indicator light resumes print-ready status, proceed to the next print.
11.2. Common Troubleshooting
11.2.1. Common Trouble
Trouble |
Cause |
Solution |
Printer Problems |
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The printer does not work |
The cable between the computer and the printer is not connected properly. Error in specifying the print port. The printer is offline, and Use Printer Offline is checked. The printer does not recover from an internal error, such as a paper jam, paper empty, etc. |
Disconnect and then reconnect the printer cable. Check the printer settings to ensure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is connected to the correct port. Make sure that the printer is in the normal online status. |
Laser toner cartridge issue |
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The laser toner cartridge chip cannot be detected. |
The laser toner cartridge chip is dirty. The laser toner cartridge chip contacts the spring or the copper pillar and gets dirty. |
Please clean the laser toner cartridge chip surface. Please clean the contact spring or the copper pillar. |
Problems in Handling Paper |
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Paper feed failure |
The print media is loaded incorrectly. The print media is beyond the usage specification range. The feed roller is dirty. |
Please install the print media correctly. Please use the print media within the specification range. Clean the feed roller. |
Paper Jam |
There is too much paper in the tray. The print media is beyond the usage specification range. There is foreign matter in the feed channel. The feed roller is dirty. Internal parts failure. |
Remove excess paper from the tray. Remove excess paper from the tray. Clean the feed channel. Clean the feed roller. |
Print with multipage fed in |
Excessive static electricity on the print media. The print media is damp and sticks together. Internal parts failure. |
Separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media. Separate the print media or use better quality and dry print media.. |
The vapor comes out around the paper discharge area |
The heat generated during the toner fusing causes the paper to vapor (This happens even more often when you use dampened paper under low ambient temperature) |
Vapor is not an abnormality in this case, but still you can use newly unpacked paper to avoid generation of vapor. Also, keep your paper from the damp. Although vapor is not an abnormality, using unopened new paper can prevent vapors. In addition, please take care of paper to prevent damping. If scorched flavor appears, please directly turn off the power and unplug the power cord. Then, consult the Customer Service Center. If this status persists, it may cause fire or electric shock. |